Privacy Policy

1. About this policy

IFH Connects (“I Find House”, “IFH”, “we”, “us” or “our”) operates a broker-free property marketplace that connects people looking for homes, short stays and office space directly with verified property owners across India. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights you have.

It applies to our website, mobile experiences and related services (together, the “Platform”). By using the Platform you agree to the handling of your information as described here. If you do not agree, please do not use the Platform.

2. The information we collect

Information you give us directly:

• Account details — your name, mobile number and email address when you sign up, including when you sign in with Google.
• Profile & preferences — the city you are searching in, budget, preferred localities, property type and similar choices that help us show relevant listings.
• Owner & listing information — if you list a property, the details you provide about it (address, locality, photos, video tours, rent or nightly price, amenities and availability) and basic ownership context.
• Identity & verification — information used to confirm you are a genuine user or owner, which may include documents or references you choose to share for verification.
• Payment information — when you buy credits, a plan or complete a booking, our payment partners process your card, UPI or netbanking details. We receive confirmation of the transaction and a limited reference, not your full card number.
• Communications — messages you exchange with owners or tenants through the Platform, and anything you send to our support team.

Information we collect automatically:

• Usage data — the listings you view, searches you run, properties you save and how you move through the Platform.
• Device & log data — IP address, device and browser type, operating system, and timestamps, used to keep the service secure and working.
• Approximate location — derived from your IP address or, with your permission, your device, so we can surface nearby homes and place a listing on the map.
• Cookies & similar technologies — see section 6 below.

Information from third parties — such as Google when you choose to sign in with it, and our payment gateways when they confirm a payment.

3. How we use your information

We use your personal data to:

• create and manage your account, and verify users and owners;
• show you relevant listings and personalise search results, recommendations and saved homes;
• enable a connection between a tenant and an owner once you unlock a listing, and support short-stay bookings;
• process payments for credits, plans and bookings, and issue invoices and receipts;
• operate messaging and notifications, and respond to your support requests;
• keep the Platform secure, detect and prevent fraud, misuse and fake listings, and enforce our Terms;
• meet our legal, tax and regulatory obligations; and
• improve the Platform and, where you have not opted out, send you service and marketing updates.

4. Your consent and our lawful basis

We process your personal data under the Digital Personal Data Protection Act, 2023 and other applicable Indian law. Depending on the activity, we rely on your consent, the need to perform a service you asked for, our legitimate interests in running and securing the Platform, or a legal obligation. Where we rely on consent — for example, for certain marketing — you may withdraw it at any time, and doing so will not affect processing carried out before withdrawal.

5. When we share information

We do not sell your personal data. We share it only as described below:

• Between tenants and owners — when you unlock a listing or confirm a booking, we share the limited contact and property details needed for the two of you to deal with each other directly. Contact details revealed to you are for your personal use in connection with that property only.
• Service providers — trusted partners who host our systems, process payments, send SMS and email, provide maps, and help us with analytics and customer support. They may access personal data only to perform these services for us and under confidentiality obligations.
• Legal and safety — where required by law, regulation or a valid legal request, or to protect the rights, safety and property of IFH, our users or the public.
• Business transfers — if IFH is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, subject to this policy.

6. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Platform is used and improve it. Some cookies are essential for the Platform to work; others are optional. You can control cookies through your browser settings, though blocking essential cookies may break parts of the service.

7. How long we keep your data

We keep your personal data for as long as your account is active and for as long as needed to provide the Platform, resolve disputes, and meet legal, tax and accounting requirements. When data is no longer needed we delete it or anonymise it. Transaction and invoice records may be retained for the period required under Indian law.

8. How we protect your data

We use technical and organisational measures designed to protect your personal data, including encryption of sensitive personal information at rest, access controls, and secure, monitored infrastructure. No method of transmission or storage is completely secure, but we work continuously to safeguard your information and to respond promptly to any incident.

9. Your rights

Subject to applicable law, you have the right to:

• access the personal data we hold about you and ask for a summary of how it is processed;
• correct or update inaccurate or incomplete data;
• request deletion of your data where it is no longer needed;
• withdraw consent where we rely on it, and opt out of marketing at any time;
• nominate another individual to exercise your rights in the event of your death or incapacity; and
• raise a grievance with our Grievance Officer (section 14).

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

10. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to remove it.

11. Third-party links and services

The Platform may contain links to third-party websites and services, including payment gateways and maps. Their handling of your data is governed by their own privacy policies, and we are not responsible for their practices. We encourage you to read them.

12. Where your data is processed

We operate primarily from India and our service providers may process data in India or other countries. Where data is transferred outside India, we take steps consistent with applicable law to ensure it remains protected.

13. Changes to this policy

We may update this policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you through the Platform. Your continued use of the Platform after an update means you accept the revised policy.

14. Grievance Officer and contact

If you have questions, requests or complaints about your personal data, you can reach our Grievance Officer at privacy@ifhconnects.com. We aim to acknowledge grievances promptly and resolve them within the timelines required under applicable Indian law.